FREE SHIPPING ON US ORDERS $150 OR MORE.
Frequently asked questions
What Is The Return Policy?
Returns
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You have 14 days from the delivery date to request a return.
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Items must be in original condition: unworn, unwashed, with tags attached, and in original packaging.
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We cannot accept items that show signs of wear, including marks from makeup, deodorant, perfume, or damage.
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Returns that do not meet these conditions will be declined and sent back.
Non-Returnable Items
For hygiene and safety reasons, the following items are final sale and cannot be returned or exchanged:
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Jewelry
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Boob tape
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Hosiery
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Items purchased from the Sale section marked as Final Sale
Store Credit
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Approved returns will be issued as a store credit.
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Store credits are valid for 180 days from the date issued. After 180 days, unused credits will expire.
Damaged, Defective, or Incorrect Items
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If you receive a damaged, defective, or incorrect item, please report it within 3 days of delivery.
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We will replace the item at no cost to you or provide a full refund if a replacement isn’t available.
Important
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At this time, we do not offer direct refunds on standard returns—only store credit.
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To start a return, please contact our customer care team with your order number and details.
How long is shipping?
We’re committed to delivering your order quickly and securely. Please review our shipping guidelines below.
Processing Times
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All orders are processed within 1–3 business days (Monday–Friday, excluding holidays).
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Preorder items are clearly labeled in the product name and description. Processing times for preorders will vary and are stated at the time of purchase.
Shipping Methods & Timeframes
Shipping Method | Estimated Delivery Time |
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U.S. Express Delivery | 1–2 business days |
U.S. Standard Delivery | 3–5 business days |
International Shipping | 3–8 business days |
Delivery times begin once the order has been processed and shipped. Times may vary due to carrier delays, customs, or holidays.
Address Accuracy
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Customers are responsible for ensuring that their shipping address is correct at checkout.
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We are not responsible for delays or lost packages caused by incorrect addresses.
Lost or Stolen Packages
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If your package is lost or stolen, we will initiate an investigation with the shipping carrier.
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Investigations may take up to 14 business days for resolution.
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In many cases, contacting the shipping carrier directly can provide a faster resolution.
Important
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Once an order has shipped, tracking information will be provided via email.
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We are not responsible for delays due to weather, carrier issues, or other factors outside of our control.